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Christopher Daly's avatar

The era of categorizing win/loss is now being supplemented by freeform - hopefully in your win/loss scenarios you get a detailed.

"We opted not to go with Loxo because it relies heavily on Claude and we run out of credits too fast and it disrupts our search flow waiting for the agent. "

I made that completely up, but you get my point. In the Win/Loss you have that as a "missing feature" or "inadequate feature" but the details are worth collecting. And they do not need to be in a form, they could be in an email where you strip out this information.

The LLM is your friend, it can sort through the open comments, the definitions of your win/loss reasons and see if they align and also identify THE specific feature that is a problem.

Don't over rely on people remembering or categorizing everything in a time where everything can be categorized or extracted from free form response.

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